Important information about working with Eretz Israel Tours, please read all terms & conditions before booking your tour!
Terms version: October 2026 · Last updated 11 October 2026
By paying a deposit or any other payment to Eretz Israel Tours, or by authorizing Eretz Israel Tours to reserve services on your behalf, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These terms apply unless different terms are stated in writing in your specific quotation, payment request, invoice, or booking confirmation.
Your proposal is accepted, and your trip is booked, when your deposit is paid. We cannot reserve a tour guide or make any reservation before the deposit is received. If your deposit has not reached us within 7 days after the valid-until date stated in your quotation or payment request, we may cancel the booking.
The deposit amount will be stated in the applicable quotation or payment request. Unless otherwise stated in writing, the standard private-tour deposit is USD $500 per booking.
All deposits are non-refundable.
Group tours may require a per-person deposit, as stated in the applicable quotation or registration materials.
Custom itineraries may carry a Trip Design & Management Fee. The fee covers the design, planning, and coordination of your trip. Where it applies, it is shown on your quotation and is included in your quoted total; it is part of the total price of your trip.
When the fee is charged at booking, it serves as your deposit: paying it confirms your acceptance of the proposal and books your trip. Where a standard deposit has already been paid, a Trip Design & Management Fee may be added afterwards, in addition to that deposit, when further design and planning work is agreed. It will be shown to you in writing before it is charged.
The Trip Design & Management Fee is non-refundable in all cases.
Quotations are valid for 14 days from the date issued. Your trip is priced in US dollars. Many of our suppliers are paid in Israeli shekels, and conversion uses the Bank of Israel representative rate on the relevant date. If that rate moves by more than 3% before you accept, we may issue a revised quotation.
The exchange rate in force on the date your deposit is paid is fixed to your itinerary as accepted. Additions or changes made after acceptance, and supplier costs added later, are priced at the exchange rate in force at that time, unless we agree otherwise in writing.
Unless otherwise stated in writing, the remaining balance is due no later than 45 days before the first scheduled tour service.
Eretz Israel Tours may cancel a reservation for failure to make payment by the stated due date. Any cancellation resulting from non-payment remains subject to the cancellation terms below.
Bookings made fewer than 45 days before the first scheduled service may require full payment at the time of booking.
Prices, payment deadlines, and accepted payment methods will be shown in the applicable quotation or payment request.
Payments made by credit card carry a 3% processing fee.
Quotations and payment requests may show the tour package, hotels, and other services as separate subtotals while presenting one combined total and payment schedule.
All tour payments are 100% non-refundable. This includes the deposit, the Trip Design & Management Fee, and all further payments, whenever you cancel.
All cancellation requests must be submitted in writing by email or WhatsApp and are effective only when acknowledged in writing by Eretz Israel Tours.
No-shows are charged at 100% of the total agreed price. A client will be considered a no-show if the client does not appear at the agreed meeting place at the agreed time, including a hotel lobby, airport meeting point, border crossing, or other designated location.
No refund will be provided for any tour day, transfer, hotel night, activity, admission, meal, vehicle, guide service, or other booked service that the client voluntarily declines, misses, arrives too late to use, or leaves early.
Any amount still owed under your booking at the time of cancellation remains payable. An overpayment, meaning money paid beyond what your booking requires, will be refunded.
Payments are non-refundable. In some cases, at our sole discretion, we may offer a credit toward a future trip instead. A future-trip credit is not automatic unless expressly stated in writing.
At its discretion, Eretz Israel Tours may offer all or part of the payments retained as a credit toward a future booking. Any credit must be confirmed in writing and may be subject to:
A future credit has no cash value and is not refundable unless expressly agreed in writing.
Changes to dates, itinerary, group size, room requirements, transportation, guides, activities, or other services are subject to availability and may result in additional charges.
Eretz Israel Tours will disclose material additional charges before confirming a requested change whenever reasonably possible.
A date change or rescheduling request is not automatically treated as a cancellation, but any non-refundable supplier costs caused by the requested change remain the client’s responsibility. Additions or changes after acceptance are priced at the exchange rate in force at that time.
Eretz Israel Tours may modify, postpone, substitute, reschedule, or cancel services when performance is prevented, made unsafe, made impractical, or materially affected by circumstances beyond its reasonable control.
These circumstances may include war, military operations, terrorism, security restrictions, government orders, border closures, airline disruptions, strikes, natural disasters, extreme weather, flooding, fire, epidemic, pandemic, civil disturbance, road closures, site closures, supplier failure, or similar events.
When possible, Eretz Israel Tours will attempt to provide reasonable alternative services or reschedule the affected arrangements.
Any refund or credit will be limited to amounts actually recovered or recoverable from suppliers, after deducting services already provided, non-refundable supplier commitments, and reasonable costs already incurred in planning or performing the booking, subject to any mandatory rights provided by applicable law.
If Eretz Israel Tours cancels a service for reasons within its reasonable control and does not provide a reasonably comparable alternative accepted by the client, the client will receive a refund of the amount paid for the cancelled service.
This provision does not apply to itinerary adjustments, site substitutions, timing changes, guide or vehicle substitutions, or other reasonable operational modifications that do not materially eliminate the purchased service.
Clients are strongly encouraged to purchase comprehensive travel insurance immediately after booking.
Coverage should be considered for:
The client is responsible for understanding the terms, exclusions, and coverage limitations of any insurance policy purchased.
Nothing in these Terms and Conditions limits or excludes any cancellation, refund, disclosure, or consumer right that cannot legally be waived under applicable law.
Where mandatory law provides the client with more favorable cancellation rights than these contractual terms, the mandatory legal provisions will apply.
The client’s approved quotation, payment request, invoice, itinerary confirmation, written correspondence, and these Terms and Conditions together form the booking agreement.
In the event of a conflict, specific written terms stated in the client’s accepted quotation or booking confirmation will take precedence over these general terms, except where prohibited by law.
All private custom Israel tours are operated directly by Eretz Israel Tours.
All group tours are comprised of individuals booked through various agents.
1-day group tours are operated in 2 languages: English + a second language.
Jewish & Classic group tours are not limited in size and are capped at 46 participants.
-“Deluxe” Israel tours are limited to 12 persons maximum.
Each morning & evening your guide will make several stops to collect & drop clients, please be patient as the guide works as efficiently as possible.
The order of hotel pickup/drop off is at the guide's discretion to best utilize time, and not arranged per hotel rankings order (5 star, 4 star, 3 star, etc..)
Tour packages include 1 arrival transfer + 1 departure transfer per booking*.
*A booking is defined as 1 room per hotel, NOT per person.
Flight details must be received & acknowledged 5 business days in advance of arrival to Israel to be provided airport transfers.
If your flight # changes within 2 business days, your transfers CANNOT be rescheduled. We will do our best to make the change, confirmation in writing only.
If you decide to not utilize the offered airport transfers in your tour package, there is NO reimbursement for unused services.
Pricing is based on a pre-agreed tour itinerary which correspond to configured travel mileage, hours, fixed hotel accommodations, and other touring & logistical variables.
If the client is unable to reach any tour site or activity destination because of time restrictions, weather, flooding, traffic, illness, security requirements, acts of terrorism, force majeure, or any other logistical or practical reason, the client forfeits any right for refund claims for sites unseen.
If a client chooses to skip any tour day, tour site, tour activity, they forfeit any right for a refund claim for sites unseen.
If a client adds additional hotel rooms, changes the number of people sleeping per room, or extends their stay at any hotel, the client will be charged.
If a client departs a hotel early without prior agreement for cancellation, credit, or refund, the client forfeits any right for a refund.
Tour packages include “standard” or entry level rooms per hotel unless otherwise specified in the client’s accepted quotation, payment request, invoice, or booking confirmation.
Specific rooming is allocated by hotel management. Eretz Israel Tours has no responsibility over room amenities, view, or bedding.
Hotel amenities and facilities hours of operation, hotel check-in & check-out hours, and all services rendered by hotels are at the sole discretion of hotels. Eretz Israel Tours has no responsibility or liability of available hotel services or hotel policies.
Hotels reserve the right to move clients to a similar or comparable hotel if they become overbooked, if the hotel commences renovation work or work extends beyond the original scheduled completion date, or if security requirements necessitate moving guests out of their hotel. For example if politicians, government officials, delegations & their security teams take over a hotel “last minute”, the hotels are required by government security protocols to empty their facilities of most guests and provide alternative accommodations.
Per person USD$65 border fee + $60 visa = $125 total fee.
This is not a tour charge, this is paid on-site directly to the Jordanian border authorities. They will accept cash or credit cards (with a small % credit card fee).
Eretz Israel Tours shall not be held responsible for policies, fees, taxes, security checks, or other protocols of the Israel or Jordanian governments.
Group tours include a significant amount of walking, stairs, move at a fast pace, and are not suitable for individuals with any mobility limitation.
We want to ensure that all of our clients are aware of this and are prepared to handle the amount of physical activity involved to join a group tour.
Clients hold 100% full responsibility for any & all food or drink they consume and maintaining their own health at all times.
Eretz Israel Tours has no responsibility and makes no guarantee that any food or drink provided by hotels, restaurants, or any third party will meet any allergy requirement.
If allergies or medical conditions are life-threatening, clients hold 100% full responsibility to speak directly with kitchen staff to ensure their own safety before consumption.
Eretz Israel Tours acts as an agent for independent suppliers providing hotel accommodations, buses, food, and other tour services in Israel. This agency, therefore, shall not be responsible for actions or omissions on part of such third party suppliers which result in any loss, damage, or delay to your party.
Eretz Israel Tours assumes no liability or responsibility for injury, loss, or damage to persons or property, inconvenience, delay, or expense arising from or caused by weather conditions, acts of G-d, war, accident, government restrictions or regulations, from an act or omission of any individual, traffic or road conditions, or any vehicle mechanical problems.
The right is reserved by Eretz Israel Tours to make alterations to tour itineraries or tour route as may be found appropriate or required for carrying out the tours, such alterations may be made without penalty.
Tour vehicles do not have assigned or reserved seating.
Tour guides will not become involved in facilitating seating arrangements.
Eretz Israel Tours has no responsibility to guarantee specific heating/cooling levels, seat size or location, window view, or other vehicle comfort variables which are subjective per individual.
The tour vehicle size & model is based on group size. Groups may travel by van, minibus, or full size coach. Specific vehicle model, year, color, or vehicle amenities will not be guaranteed.
If you are unsatisfied with the conditions of your vehicle, contact Eretz Israel Tours with your specific concern immediately, and we will work to correct the issue.
Free water, free drinks, free snacks are NOT included in your tour. Water, drinks, snacks are sold at every stop, every tour site, every museum, every national park.
Meals which are included in your tour are itemized on your invoice, any meals not itemized on your invoice are NOT included.
Eretz Israel Tours reserves the right, without refund of any portion of tour price, to refuse admission to or eject any person whose conduct is disorderly, hostile, uses vulgar language, abusive language, fails to comply with their guide's instructions, or abide these terms of business.
If you witness disorderly conduct or suspect a problem with a fellow passenger, please notify your tour guide or Eretz Israel Tours immediately.
At no time, without exception, should personal items be left on vehicles.
Eretz Israel Tours takes no responsibility for items lost, stolen, damaged, or left on vehicles.
Group tour participants are allowed one piece of luggage + one personal item.
Eretz Israel Tours does not take responsibility for international or domestic airline weight limits for flights as they are subject to change by the airlines at any time.
Eretz Israel Tours does not take responsibility for luggage which may be handled or damaged by hotel porters, guides, drivers, or airport staff.
Please be aware that airlines have a policy that your passport must have 6 months minimum validity before expiration in order to be ticketed for your flight to Israel.
No refunds will be given for clients unable to travel due to passport expiration/airline issues.
All tourists who enter Israel are given a small blue ticket/slip at passport control. When checking-in to your hotels you will need to produce this ticket/slip to remain exempt from 18% VAT.
Eretz Israel Tours formal company recommendation is to NOT purchase diamonds/jewelry/art/or any large ticket items in Israel.
Do NOT involve your tour guide in personal shopping recommendations, item price negotiations, or requests relating your personal shopping decisions.
Eretz Israel Tours has no connection to any store and does NOT collect commissions from client shopping.
Eretz Israel Tours has no responsibility for the authenticity, appraisal, or quality of purchases made in Israel.
Eretz Israel Tours has no responsibility to ensure tourists receive any tax refund from the government authorities for items purchased in Israel.
Per government export policy, items purchased in Israel are eligible to re-collect the 18% VAT tax built into the pricing.
Prior to ticketing and baggage check-in, you need to present the formal documents and the purchased goods (in-hand) at the VAT Refund counter located in the Departure Hall at Terminal 3.
Purchases must be more than 400 shekels and have been made at a store that formally participates in this refund, and you will need to receive from the store the original copy of the government approved invoice/receipt/ form for the item purchased.
Simply having the receipt of an item will not guarantee a refund. When you make a purchase, ask the store clerk for a special tax-refund invoice.
You will need to have the purchased item in-hand with you when applying for the refund. The item must be shown to the VAT refund authorities in person to claim the refund.
Eretz Israel Tours recommends to NOT purchase large-ticket items in Israel and we have no responsibility for the decisions and policies of the tax refund authorities.
Eretz Israel Tours has no responsibility to ensure tourists receive any tax refund from the government authorities for items purchased in Israel.
At Eretz Israel Tours, we embrace the motto: “There’s no such thing as bad weather” Our tours run rain or shine, and we encourage guests to come prepared for the elements. When possible we will offer changes in the touring such as swapping days, or switching to indoor activities.
Rain or Shine: Walking tours proceed regardless of the weather. We believe every experience is enriched by nature’s unpredictability, and appropriate attire ensures a comfortable and enjoyable day.
No Refunds: Refunds are not issued due to weather conditions.
By participating in a tour with Eretz Israel Tours, clients acknowledge and agree that Eretz Israel Tours reserves the right to take photographs and videos of participants during the course of the tour. These images and recordings may be used by Eretz Israel Tours for promotional purposes, including but not limited to our website, social media, printed materials, and other marketing channels.
We strive to use these materials respectfully and with discretion. If a client objects to the use of a specific photo or video featuring them, they may request its removal by contacting us directly. In most cases, we will honor such requests unless the removal would cause a significant monetary loss or disruption to ongoing campaigns.
Our guides dedicate their time to your tour, rain or shine. This commitment ensures they are compensated for their time and expertise, and as such, cancellations based on weather are subject to the conditions outlined above.
